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The perfect strategy, locked down
Security affects everything in your organization. A breach could be catastrophic, disrupting uptime and taking your applications away from the people who need them. But we can help. Leveraging our unique experience serving blue-chip clients in high-risk sectors, we’ll work alongside your team to build the security strategy that’s best for your business.
In the world of finance, the cost of compromised security is measured in more than money. Trust is the most valuable currency, and reputation is everything. Your customers rely on you to provide ironclad protection, as well as uninterrupted uptime for the applications they need.
Loadbalancer.org solutions offer more than just an end-of-line padlock. We help create resilient systems for our partners. Elegantly simple, yet expertly designed with security in mind.
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Case study: Security you can bank on, for Fiserv
Security
The following financial services case study highlights some of the key benefits a partnership with Loadbalancer.org can bring when iron-clad security is an imperative.
- Within the financial services industry security is clearly of the highest importance
- A breach is measured in more than just time and money – reputations can be destroyed
- Security and uptime go hand in hand, and a great load balancing solution can help with both
- True system resilience comes from having a fully integrated approach to security
The challenge
Fiserv specializes in providing solutions for the financial services sector, and one of its flagship products is DNA, an account processing platform used by banks and credit unions. Storing transactional and personal information for thousands of account holders, DNA is a business-critical solution that must be available 24/7.
As banks and credit unions increasingly sought ways to enhance DNA with load balancing capabilities, they aimed to improve the platform’s availability and scalability. The partnership between Fiserv and Loadbalancer.org was formed in direct response to this need.
The benefits
- Improves application availability for Fiserv’s clients.
- Offers the opportunity for Fiserv to increase profit margins per customer.
- Includes highly responsive 24/7 technical support, allowing Fiserv to meet SLAs.
- Eliminates implementation complexity with detailed deployment guides.
- Allows a high return on investment, as the product has unlimited throughput.
The solution
After considering several potential partners, Fiserv selected a virtualized solution from Loadbalancer.org—the Enterprise VA MAX product—and began offering it in conjunction with DNA as an integrated package. “Virtual solutions are the future,” says Jake Surdal, Network Engineer at Fiserv. “And Loadbalancer.org is at the top of the game with virtual load balancing devices.”
Unlike most virtualized application delivery solutions, the Enterprise VA MAX from Loadbalancer.org is not restricted by bandwidth or throughput, providing Fiserv’s customers with a fully scalable solution. “It provides real added value for our clients, as they can use it not only to balance our DNA solution but also other applications, such as Microsoft Outlook,” Surdal says. “For the functionality offered by the Enterprise VA MAX, the price point is spot on.”
“Loadbalancer.org demonstrates 100% commitment to our business every day. With its responsiveness, technical ability and virtualized solutions, it has given us the complete package.”
The results
As far as Fiserv is concerned, the main benefit of the partnership with Loadbalancer.org is the complete, 100% commitment that Loadbalancer.org
demonstrates to its business. From the outset of the partnership, Loadbalancer.org has invested time and resources in helping Fiserv to succeed. For instance, Loadbalancer.org created deployment guides specifically for DNA, in explicit detail. Surdal says, “You can literally follow the instructions in the guides, step by step. It’s that easy.”
Furthermore, Loadbalancer.org has been very fast in responding to Fiserv’s requests for support. “We’ve been amazed by Loadbalancer.org’s responsiveness!” Surdal exclaims. “Should we run into any unexpected issues in the future, there is no doubt at all in my mind that Loadbalancer.org will be right there by our side, straight away.” The quality of Loadbalancer.org’s technical support helps Fiserv to meet the uptime demands of banks and credit unions, for whom 24/7 availability is absolutely critical. As Surdal explains, “We have particularly strict Service Level Agreements with our finance industry clients, so having a 24/7 support service from Loadbalancer.org helps us meet our obligations and retain the confidence of our clients.”
As Fiserv is now able to sell its DNA solution in a new load balanced package, the company has created a new revenue stream and a means of increasing the profit margin on each new client engagement. Fiserv will also promote the Enterprise VA MAX to its existing DNA customers so, as Surdal says, “There is potential for definite revenue growth in the future.”
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