Zero downtime with high availability
Unbreakable solutions where they’re needed the most
Unbreakable systems keep businesses flowing. So we make it our business to get to know your systems inside-out, and make them indestructible. That’s why we develop load balancing technology that continues to lead the way in the industry.
We’re specialists at working in sectors where zero downtime is critical and have built a reputation for delivering ultra-reliable, scalable applications that are trusted by vendors and end-users globally.
For example in the healthcare sector, clinicians need to see diagnostic images and information without delay – or patient care could be compromised. Downtime damages reputations and puts people at risk.
We understand how to reduce the complexity of these systems, making them truly unbreakable. Our extensive experience in enterprise imaging means we understand the unique challenges, answering them with tried-and-tested solutions, expert consultancy and industry-leading support.
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Case study: Helping Fujifilm focus on zero downtime
- Downtime in the healthcare environment can cause patient harm and even cost lives
- Clinicians need to see medical images and patient information without delay
- Enterprise imaging often presents issues of legacy systems and interoperability
- Scalable solutions are vital as healthcare data requirements increase at an unprecedented rate
The challenge
Fujifilm SYNAPSE is a suite of enterprise imaging applications by Fujifilm, including Synapse PACS, Synapse VNA, and Synapse PACS Mobility, which enable the archiving and distribution of image information from all modalities.
SYNAPSE has revolutionized the management of radiology imaging services, supporting image diagnosis with high-quality images, numerous image-processing features, and easy operation. Medical professionals rely on SYNAPSE, which is why Fujifilm turned to us.
For caregivers to work effectively, peak performance of SYNAPSE applications is crucial. Doctors demand instant image and data retrieval, zero downtime, and systems that are easy to maintain with simple security updates.
The benefits
- Straightforward configurations, speeding up on-site deployments.
- Constant reliability, ensuring the high availability of medical imaging solutions.
- Unrestrained throughput, improving user performance.
- A standardized approach, simplifying customer support.
- Lower costs, allowing for more competitive pricing.
The solution
Our industry expertise enabled us to design a simple yet unbreakable solution for Fujifilm, one that is ready to roll out time and time again.
We clustered multiple load-balanced Fujifilm SYNAPSE servers to ensure guaranteed application uptime, along with enterprise-grade application delivery, security, and visibility.
Clustering these multiple load-balanced servers also provided Fujifilm’s product managers with a fast, cost-effective, and scalable solution which is vital in an environment where study volume is continually increasing.
“Loadbalancer.org’s solution is so stable we haven’t had a single minute of downtime since we rolled it out. Medical imaging can sometimes be life or death, so our clients can’t afford to be without it.”
The results
The simplicity Loadbalancer.org’s product configuration, combined with the bespoke deployment guide, allows Fujifilm UK to accelerate the roll-out of its medical imaging solutions. New employees at Fujifilm UK can get up to speed quickly and, as every deployment has the same load balancer, each new project can be delivered efficiently using the same proven implementation approach.
“A simple, stable load balancer is vital for medical imaging systems, and that’s what we get from Loadbalancer.org. I can’t think of a single incident caused by a Loadbalancer.org product, on any customer site, since we installed the first one more than twelve months ago.”
Once installed, the Loadbalancer.org products help Fujifilm UK to meet its strict Service Level Agreements (SLAs) and deliver medical imaging solutions that are highly available and reliable.
Furthermore, Fujifilm UK can avoid unnecessary bottlenecks in performance for its customers, as the Loadbalancer.org products have no bandwidth restrictions. “Some load balancer vendors throttle their products to restrict throughput,” Bennett says. “With Loadbalancer.org there are no restrictions, so our customers can increase their use of our medical imaging solutions on demand, without any performance issues or cost implications.”
As Fujifilm UK rolls out Loadbalancer.org products to its entire UK customer base, it also expects to make significant improvements in customer service. More than a year after selecting Loadbalancer.org, Fujifilm UK remains impressed by the commitment of its new partner and the quality of the vendor’s support services. “Loadbalancer.org has been really proactive, helpful and engaged,” Bennett says. “Whenever we have had any questions, Loadbalancer.org has been quick to respond. I’ve only got positive things to say about the company.”
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