Guaranteed support, you can count on
We understand how important it is that your applications never fail – which is why our support is second to none. Our passionate networking experts are on hand to help 24 hours a day, 365 days a year, in your country and your time zone.
Get the help you need, right now
Our support team is right there to help you out, any time of day. So don’t hesitate to ask us for help whenever you need, even if it’s not technically related to our product. Because we love to get to the heart of the problem, and it’s our mission to exceed your expectations.
If you have questions about purchasing, paying invoices, trials or anything sales-related,
we’ll try to help but its much faster to contact the sales team direct.
Product Updates
Latest version (Enterprise) v8.13
Minimum secure version (Enterprise) v8.13
Security News
Your security is our top priority, we spend a great deal of time making sure real problems are fixed in a simple and efficient way. So you never need to worry.
“Solved a problem for us, we couldn’t upgrade our core network due to Microsoft NLB. We seamlessly migrated to using Loadbalancer.org virtual appliances and haven’t looked back since!”
“The support team have really gone out of their way to help me on a project. They have helped me at odd hours at night and even on the weekend. They are also extremely knowledgeable and can do almost anything with the Load Balancer.”
“Our partnership with Loadbalancer.org gives us a more complete business proposition. It will help us to move up market and make it far easier for us to bid successfully for contracts with organizations that need larger-scale, multi-server security solutions.”
What’s included in your support package?
Support that works for your business. Rest assured, we’ve got you covered.
- Unlimited security updates
- 3-year hardware warranty
- Telephone, email, zoom & chat
- Unlimited requests
- Priority case management
- Infrastructure and 3rd party assistance
- Unlimited features and updates
- 24/7 or business hours support
- Remote assistance
Frequently Asked Questions
If your support lapses, we do not charge you for the years it has lapsed.
Yes, you receive premium 24×7 technical support throughout the trial period. Simply email [email protected] and our engineers will be happy to assist you.
No, but we can set this up if you would like us to.
We offer support in all times zones. If you buy our basic support package, the support hours are 9am-5pm in your time zone. You can also opt for 24/7 support as part of our standard package.
Your support contract starts from the date of the PO or order.